1．Pre-sale services: Act as a good adviser and assistant of clients; enable them to get rich and generous returns on their investments.
● Selecting equipment type;
● Designing and fabricating the products in accordance with the special requirements of the clients;
● Training technical personnel for our clients;
● Providing construction and technology consultations or working out proper construction schemes for those new, special or difficult projects.
2．Services provided during the sale: Respect our clients; present the clients with ease, relaxation and a surprise; devote ourselves to improve the total value of our clients.
● Checking products acceptance ahead of delivery;
● Introducing the Shanghai Oriental Heavy Industry service system to our clients.
3. After-sale services: Improve the added value of our products, and let the clients free from the using troubles.
● Assisting the clients preparing for the first construction scheme;
● Installing and testing the equipments;
● Training the first-line operators on site;
● Examining the equipment regularly;
● Taking the initiatives to eliminate the failure(s) rapidly at site;
● Distributing the guarantee fittings door-to-door;
● Providing technical exchanging;
● Providing maintenance for big items.